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Have you ever come across a 0370 number and wondered how much it costs to call?
Many businesses, organisations, and customer service helplines in the UK use 0370 numbers to provide a professional and nationwide point of contact.
However, there is often confusion about whether these numbers are free, how they compare to other non-geographic numbers, and whether they are included in mobile or landline plans.
In this guide, we will break down the cost of calling 0370 numbers, explain how they work with inclusive minutes, and explore their advantages for businesses and consumers.
Whether you are a customer looking to understand call charges or a business considering a 0370 number, this blog will provide all the essential details.
What Are 0370 Numbers?
0370 numbers are non-geographic telephone numbers introduced by Ofcom as part of the 03 number range.
Unlike traditional landline numbers (which begin with 01 or 02), 0370 numbers do not belong to a specific geographical location.
One of the key benefits of 0370 numbers is that they are charged at the same rate as standard landline numbers, making them more affordable than premium-rate numbers like 0845 or 0870.
This means that when you call a 0370 number from a mobile or landline, you will be charged the same as calling an 01 or 02 number.
Additionally, if your mobile or landline plan includes free minutes, calls to 0370 numbers will generally be covered, making them cost-effective for consumers.
0370 numbers are often used by large corporations, banks, charities, and government organisations that need a nationwide presence.
They are regulated by Ofcom to ensure transparent pricing and accessibility for customers.
Who Commonly Uses 0370 Numbers?
0370 numbers are used by a wide range of businesses and organisations. They offer a professional and convenient way for customers to contact companies without being tied to a specific geographical area.
- Government Agencies: Many government departments use 0370 numbers for public services, helplines, and general inquiries. These numbers ensure accessibility and streamline communication with the public.
- Banks & Financial Institutions: Banks use 0370 numbers to provide secure, reliable, and easy-to-remember contact options for customer support and financial inquiries.
- Charities & Non-Profits: Many charities use 0370 numbers to maintain a national presence and offer helplines for assistance, fundraising, or volunteering opportunities.
- Large Corporations & Customer Service Centres: Businesses with high call volumes use 0370 numbers to centralise customer support and enhance the efficiency of customer service operations.
- Educational Institutions: Universities and colleges use 0370 numbers for student inquiries, administration, admissions, and general academic support services.
Using 0370 numbers helps organisations create a unified point of contact while covering a nationwide audience effectively.
Are 0370 Numbers Free?
0370 numbers are not completely free, but they are charged at standard landline rates.
If you have inclusive minutes in your mobile or landline plan, calls to 0370 numbers will be covered, making them effectively free within that allowance.
If you do not have inclusive minutes, the cost of calling a 0370 number will be the same as calling a standard 01 or 02 landline number.
This means:
- Calls from mobile networks will typically cost between 10p and 55p per minute, depending on your provider.
- Calls from a landline will generally range from 10p to 16p per minute, with potential connection charges.
Since 0370 numbers are regulated by Ofcom, they do not carry premium-rate charges, unlike 0845 or 0870 numbers. Always check with your provider to see if your call package includes 0370 numbers.
How Much Does It Cost to Call 0370 Numbers?
The cost of calling a 0370 number varies depending on whether you are using a mobile or landline, as well as whether your plan includes any inclusive minutes.
Mobile Networks
- EE: 30p–50p per minute (or free with inclusive minutes included in your plan)
- O2: 35p–55p per minute (cost may vary based on your plan and usage)
- Vodafone: 35p–55p per minute (charges depend on your mobile package)
- Three: 35p–55p per minute (or free if you have a plan with inclusive minutes)
Landline Providers
- BT: 12p–21p per minute (charges depend on your landline tariff and usage)
- Virgin Media: From 35p per minute (subject to your landline plan)
- Sky: Up to 12.5p per minute (based on your current plan with Sky)
- TalkTalk: 13.5p per minute (depending on your TalkTalk landline plan)
If your plan includes inclusive minutes, calls to 0370 numbers will be free within that allowance.
If you exceed your free minutes or do not have inclusive minutes, standard charges will apply based on your provider’s rates.
Are 0370 Numbers Cheaper Than 0845 or 0870 Numbers?
Yes, 0370 numbers are generally cheaper than 0845 or 0870 numbers, and here’s why:
0845 & 0870 Numbers
These numbers are classified as premium-rate numbers, meaning they come with additional service charges on top of the standard call rates.
Callers may pay a higher cost per minute, especially when dialing from mobile phones or outside normal business hours. These numbers are not included in most free call plans.
0370 Numbers
- Unlike premium-rate numbers, 0370 numbers are charged at standard landline rates, which are significantly lower.
- They are included in most call packages, meaning calls made to 0370 numbers are often free or at a reduced cost.
Key Differences
| Number Type | Cost Per Minute | Included in Free Minutes? |
| 0370 | 10p–55p | Yes (in most plans) |
| 0845 | 20p–65p | No |
| 0870 | 20p–75p | No |
If you want to avoid high call charges, 0370 numbers are the better choice.
Do 0370 Numbers Work with Inclusive Minutes?
Yes, 0370 numbers typically work with inclusive minutes on most mobile and landline plans. If your contract includes free minutes, calls to 0370 numbers will generally not incur extra charges.
This makes them a cost-effective option for contacting businesses and organisations.
However, if you exceed your inclusive minutes, standard rates will apply, which will depend on your provider’s pricing structure.
The cost may vary based on whether you’re calling from a mobile or landline and your specific provider’s terms.
It’s always a good idea to check with your network provider to confirm whether 0370 numbers are included in your plan’s free minutes.
By verifying this information, you can avoid unexpected costs and ensure that you’re getting the best value from your phone contract.
What Are the Ofcom Regulations on 0370 Numbers?
Ofcom, the UK communications regulator, ensures that 0370 numbers are charged fairly and transparently for consumers.
These numbers must be treated the same as standard landline numbers (01 and 02 numbers), meaning they are included in inclusive minutes on most mobile and landline plans.
Unlike 0845 and 0870 numbers, which often incur additional service charges, 0370 numbers cannot have any extra per-call fees beyond the standard call rate.
Businesses using 0370 numbers are required by Ofcom to clearly display call charges on their websites, advertisements, and customer service pages.
Ofcom also guarantees that 0370 numbers are accessible across all UK networks, preventing hidden costs from being imposed by service providers.
For consumers, these regulations ensure predictable and fair call charges, making 0370 numbers a reliable and cost-effective option for contacting businesses, government agencies, and service providers.
Always check with your provider to confirm their inclusion in your plan.
What Are Some Alternatives to Calling a 0370 Number?
If you want to avoid calling a 0370 number, there are several alternative methods to contact businesses and organisations.
Depending on the company, you may find cheaper or even free ways to get in touch.
Alternative Contact Methods
- Geographic Landline Numbers (01 or 02): Some organizations provide alternative local landline numbers for customer support. Searching online or on company websites may help you find one.
- Toll-Free 0800 or 0808 Numbers: Many businesses offer freephone numbers for customer service, which do not charge callers at all.
- Online Contact Forms: Most businesses provide contact forms on their websites where you can submit inquiries instead of making a phone call.
- Live Chat Support: Some companies have live chat features on their websites, allowing you to speak with a representative in real-time.
- Email Support: If your inquiry is not urgent, sending an email to the company’s support team can be a cost-effective alternative.
- Social Media Messaging: Businesses often respond to customer queries via Facebook, Twitter, or LinkedIn messaging.
Before calling a 0370 number, check if the company provides any cheaper alternatives or free ways to contact them.
If a business uses both 0370 and 0800 numbers, choose the 0800 number to avoid any call charges.
How Can You Get 0370 Numbers?
If you are a business or organisation looking to establish a nationwide contact number, obtaining a 0370 number is straightforward.
Many UK telecom providers offer 0370 numbers with customisable call routing features, making them a great option for businesses of all sizes.
Here are the steps to get a 0370 Number:
- Choose a Telecom Provider: Many providers, including Telecoms World, BT, and VoIP Business, offer 0370 numbers for businesses.
- Select a Pricing Plan: Packages vary based on call handling features, the number of incoming calls, and any additional services such as IVR (Interactive Voice Response).
- Register Your Business: Some providers require proof of business registration before issuing a 0370 number.
- Set Up Call Routing: Customise where calls should be directed, whether to a customer service team, a specific office, or multiple locations.
- Promote Your Number: Once active, update your website, marketing materials, and customer service pages with your new 0370 contact number.
Businesses should compare providers to find the best 0370 number package that suits their needs.
How Can Businesses Benefit from Using 0370 Numbers?
Many businesses and organisations choose 0370 numbers because they provide nationwide coverage, cost transparency, and advanced call-handling features.
These numbers offer various benefits that enhance a company’s customer service and brand image. The key benefits of using 0370 Numbers are:
- Nationwide Presence: Unlike geographic numbers tied to specific locations, 0370 numbers allow businesses to reach customers across the UK without appearing region-specific.
- Consistent Branding: Companies that operate in multiple locations can use a single 0370 number instead of multiple local numbers.
- Cost Transparency: Customers know they are charged at standard landline rates, which increases trust and customer satisfaction.
- Better Call Routing Options: Calls can be forwarded to different offices, departments, or mobile phones, ensuring no customer call is missed.
- Scalability for Growing Businesses: As a company expands, 0370 numbers can accommodate increasing call volumes without needing multiple new numbers.
- Ofcom-Regulated Fair Pricing: Businesses using 0370 numbers are not allowed to charge premium rates, making it a consumer-friendly option.
Using a 0370 number is an effective way for businesses to provide a reliable and cost-effective contact method, ultimately improving customer engagement and trust.
How to Check the Cost of Calling a 0370 Number from Your Provider?
To avoid unexpected call charges, it is important to check how much your phone provider charges for calling 0370 numbers.
Most telecom providers treat 0370 numbers as standard landline numbers, but exact pricing varies by network. Steps to Check Call Costs
- Visit Your Provider’s Website: Most telecom companies publish a list of call charges on their websites. Look for sections related to non-geographic numbers or 03 numbers.
- Check Your Mobile or Landline Plan: If you have inclusive minutes, confirm whether they cover 0370 numbers.
- Call Customer Service: Contact your mobile or landline provider and ask directly about 0370 call charges.
- Review Your Monthly Bill: If you have called a 0370 number before, check your bill for the per-minute charge and connection fee.
Checking before making a call ensures that you understand potential charges, especially if your inclusive minutes are used up.
If you frequently call 0370 numbers, consider a plan that includes these numbers to reduce costs.
Conclusion
0370 numbers are a cost-effective and professional solution for businesses and organisations. They provide nationwide accessibility while maintaining affordability for callers.
Unlike premium-rate numbers such as 0845 and 0870, 0370 numbers are charged at standard landline rates and are often included in free minutes on mobile and landline plans.
If you are a business, using a 0370 number can enhance your brand’s credibility, while customers can benefit from transparent and predictable call costs.
Always check with your provider to confirm the charges, and consider alternative methods like VoIP if you want to save on call costs.
FAQs About 0370 Number
Can you call 0370 numbers from outside the UK?
Yes, you can call 0370 numbers from abroad, but international call charges will apply. The cost depends on your network provider’s rates.
Are 0370 numbers included in PAYG (Pay-As-You-Go) plans?
Most PAYG plans charge per minute for 0370 numbers unless you have a specific bundle. Always check with your provider for the exact rates.
Can I call a 0370 number from abroad?
Yes, 0370 numbers can be dialled internationally, but they are not covered by inclusive minutes. The charges vary based on your provider’s international rates.
Do 0370 numbers cost the same on all UK networks?
No, call charges vary across networks, but they are always billed at standard landline rates. Some providers may include them in call bundles.
How do I find out if a 0370 number is in my call plan?
Check your provider’s website, mobile app, or contact customer service to confirm if 0370 numbers are included in your free minutes.
What happens if I exceed my inclusive minutes while calling 0370?
Once you exceed your free minutes, your provider will charge standard rates. The cost per minute depends on your mobile or landline plan.
Can businesses make outbound calls from a 0370 number?
Yes, businesses can make outgoing calls using 0370 numbers, but customers may not always recognise them. Many companies use them for inbound calls.
